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Payment

Q: What are the accepted payment methods?

A: Please click the Payment Methods link for more detail.

 

Q: Which credit cards do you accept?
A: VISA, MASTERCARD,

Q: Is the credit card data protected?
A: Your credit card data are process by ipay88. IPay88 is the same Online Payment Gateway System currently provided by many-licensed Financial Institution. For that reason, you can be certain of iPay88 security and database management. IPay88 is notified as Online Payment Switching Gateway by Central Bank of Malaysia (Bank Negara Malaysia - BNM) under payment system act in year 2006. Thus, your credit card data are absolutely safe and protected.

Q: How do I deposit/transfer funds to your Maybank account?

A: To deposit/transfer funds into our Maybank account, you will either have to make a deposit over the counter at any Maybank branch, use a Maybank cash/cheque deposit machine, transfer funds from your Maybank account via any Maybank ATM or request a GIRO transfer from your account with another bank.

Q: I am having trouble paying by credit card. Why do I receive an error message when I click to proceed with payment during checkout?

A: This problem may be due to the unique security settings on your computer or the network connection. Unfortunately, we do not have a universal solution to this problem. Please try using another computer instead or contact us for assistance in placing your order.

Q: Why after I made the payment for my order but there is no responce from you site?

A: Everyday we accept quite a number order and we might not know which fund are for which order number. So we always advice our customer to email us thier payment detail together with the oder number once they make the payment in order for us to proceed with the delivery.

Q: When I click on the button "Credit Card Payment with ipay88", nothing happens after that. Why ?
A: Please examine the settings of your internet browser if pop-up blocker is turned on. We need the pop-blocker to be turned off.
For Internet Explorer users, go to Tools->Pop-Up Blocker->Turn-Off Pop-Up Blocker.

Q: I came across the name ipay88 in www.tiezone.com.my, what is ipay88 ?
A: www.tiezone.com.my accepts online credit card payment using ipay88 (accredited by Bank Negara Malaysia) and it is a secure online system that offers our customers safe transaction over the internet. ipay88 also uses 3D secure where extra authentication from the bank is required.

Q: Why do I have Mobile88.com in my credit card transaction records rather than www.tiezone.com.my ?
A: Do not worry because our payment gateway partner, ipay88 (owned by Mobile88.com Sdn Bhd) collects payment on behalf of www.tiezone.com.my.


Q: Why Mobile88.Com is on my billing statement?
A: iPay88 Sdn Bhd has appointed Mobile88.Com Sdn Bhd as its sole authorized reseller of all iPay88 merchants. If you have a Mobile88.Com or Mobile88.Com Sdn Bhd charged on your statement, it is very likely that you or someone in your household placed an online order with us.

Q: How do I know if my payment has gone through?
A: When you submit your payment details, the iPay88 payment service will request authorisation from your Card Issuer and carry out any fraud screening checks on www.tiezone.com.my. Depending on the outcome of the authorisation request, you will see either a successful or a failed message on screen which will confirm the result of your transaction.

A successful payment will also be confirmed by email. This email will include the details of your purchase and your Transaction ID, which is a unique reference for your payment, and should be quoted on any correspondence with www.tiezone.com.my. It will be sent by iPay88 to the email address you have provided when entering your payment details.

If you receive more than one email and you have only made one purchase, please contact tiezone@gmail.com and inform us that you have placed multiple orders by mistake. We will arrange a refund if necessary.

Q: Why my payment was declined?
A: This could be for many different reasons, however, iPay88 is not informed of the exact reason why the transaction has been declined. Reasons why your payment was declined include:
- Some of the card/personal details entered does not match the information held by your Card Issuer
- You do not have enough cleared funds on your card to cover the amount of the purchase
- Your card has been reported as lost/stolen and been cancelled by your Card Issuer
- Your card has or is due to expire and has been replaced by your Card Issuer
- Your card has recently been replaced by your Card Issuer but not yet activated
- Your card cannot be used to pay for goods/services in a Cardholder-Not-Present environment (online/over the internet)
- There may be a problem with your Card Issuer’s authorisation system
-- You haven't activated 3-D Secure (Verified by Visa and MasterCard SecureCode) of your card
If you are sure that one of the reasons above does not apply to your payment attempt, we recommend that you try again. However, should the problem persist, please contact your Card Issuer to find out further information.

If this means you are unable to pay by credit card or Online Banking through iPay88, please email us at tiezone@gmail.com.

Exchange

Q: What is your Exchange Policy?

A: We will exchange the item you purchased if you are not satisfied with your order. You may choose to exchange for a different item of the same or lesser value, or for the same item in a different color. We will only exchange each order once. The returned item must be in new condition, unused, unwashed, with all tags attached and in its original packaging. This exchange policy does not apply to our special items.

Q: How do I exchange my purchase?

A: If you would like to request for an exchange, kindly contact us immediately at tiezone@gmail.com giving us your contact details and relevant Sales Order Number for exchange authorization and further instructions. We will send you a new item upon return of the original item your purchased. Requests for exchanges must be made within 7 days from the receipt of delivery and the returned item must be in new condition, unused, unwashed, with all tags attached and in its original packaging.

Q: How do I return my purchase to you if I want an exchange?

A: Please send the original item purchased by courier service or registered post to our Operations address.

Q: Does your Exchange Policy apply to every item?

A: Yes.

Refunds

Q: What is your Refund Policy?

A: We accept requests for refunds if you are not satisfied with your order. There will however be a 25% handling & processing fee imposed on refunds. Refunds are only valid for a period of 7 days from the receipt of delivery. The returned item must be in new condition, unused, unwashed, with all tags attached and in its original packaging.

Q: How do I get a refund?

A: If you would like to request a refund, kindly contact us immediately at sales@tiezone.com.my giving us your contact details and relevant Sales Order Number for verification and further instructions. We will refund your order upon satisfactory return of the item you purchased. Requests for refunds must be made within 7 days from the receipt of delivery and the returned item must in new condition, unused, unwashed, with all tags attached and in its original packaging.

Q: How is the refund sum calculated?

A: Refunds are calculated based on the gross order value excluding charges for delivery. The refund sum is 75% of this amount.

Q: How are your refunds paid?

A: If you paid by credit card, we will make the refund through your credit card. However, if refunds are not accepted by your credit card issuer or if you paid by other means, we will send you a cheque made out to the name appearing in the Billing Information. Refunds are denominated in Ringgit Malaysia.

Q: How do I return my purchase to you if I want a refund?

A: Please send the original item purchased by courier service or registered post to our Operations address.

Shopping

Q: Where can I find New Arrival information?

A: Click on the Home link at the top left menu.

Q: How do I retrieve my lost password?

A: Click on the Login link at the top menu followed by the Forgot Password link. Enter your email address registered with us then click Submit. Your password will be sent to this email address.

Q: Can you provide a greating card for my order?

A: Yes. We provide a greating card like birthday card, christmas card etc. The charge for geating is FREE upon request.

Q: Do you have an actual boutique where customers can view and try your collection?

A: Yes. We do have counter at the leading department store and the information is displayed at the About Us link of our website. If need further information, please email us at sales@tiezone.com.my

Q: Can I make a purchase without registering as a customer?

A: No. We require all our customers to be registered before shopping at our boutique. All personal information you provide us during registration will be kept strictly confidential in accordance with our Privacy & Security Policy.

Q: Can I place an order by phone or email?

A: If you encounter problems placing your order online, we would be glad to take your order by phone or email.

Q: Do you send notifications regarding my order by post?

A: No. All notification and communication regarding your order are sent by email only.

Q: How can I check the status of my order?

A: Sign in to your account, click on the My Orders link at the top menu then select the appropriate order you wish to check. You wll be given a air bill no and you can check the delivery status through our carrier website.

Q: How do I cancel my order?

A: If you would like to cancel your order, kindly contact us immediately at tiezone@gmail.com giving us your contact details and relevant Sales Order Number. There will be a 25% cancellation fee imposed on cancellation requests for orders that have been paid and are being processed. Orders cannot be cancelled once sent for delivery.

Q: Do you return excess payment for purchases?

A: Yes.

Q: Do you have ready stock for all your items?

A: All our items are in-stock unless you are notified by our system otherwise. Our shopping cart system will not accept orders for out-of-stock items.

Delivery

Q: Do you deliver worldwide?

A: Yes. We accept international orders and deliver worldwide.

Q: What are your delivery or shipping rates?

A: Delivery within Malaysia is free for all orders. For international orders, please refer to our Shipping & Return section for our shipping rates.

Q: Can you deliver a product to another person, for example as a present?

A: Yes. We do facilitate delivery directly to your loved ones or to a different address. Please provide the appropriate shipping information during the checkout.

Q: How long does it take to deliver my order?

A: Local delivery usually takes 2-4 working days once your payment has been received and your order confirmed. For international orders, please allow an additional 2-3 working days.

Q: If I request delivery of my order to a loved one, how will he know who it is from?

A: All information is not disclosed. If you request to disclosed certain informations, We will do so.

Q: Will I be charged additional duties or taxes for shipments outside Malaysia?

A: Your order may be subject to import duties and taxes which are levied once your package reaches your country. We deliver your package with duties and taxes unpaid and cannot predict what your particular charges may be. If you do incur these additional charges, they must be settled by you in order to clear customs. Please contact your local customs office for more information on import duties and taxes. Please note that we declare the full value of the order on all packages shipped to outside Malaysia in accordance with legal requirements.

General

Q: How long does it take for you to reply email enquiries?

A: Emails are normally replied within a couple of hours. We try our best to respond immediately.

Q: Does the Password required during New Account Registration refer to my email password?

A: No. This is your unique password created for use only at this website.

Q: Nothing happens when I click on the left menu options and other links. Why am I unable to browse your site?

A: Sometimes, the unique security settings on your computer prevent you from accessing our site freely. Unfortunately, we do not have a universal solution to this problem. We suggest you try accessing our site using another computer instead.

If you can’t find an answer to your questions, please contact us at tiezone@gmail.com